How do I claim my TicketPlan protection? To claim on your ticket protection, you must either visit TicketPlan website and complete an online refund application form or write them at: TicketPlan Administration Service, Leigh House, Broadway West, Leigh On Sea, Essex, SS9 2D For more information regarding the Terms and Conditions click here. Related articles Can I buy insurance for my tickets? How do I contact customer services? How do I get a refund for my booking if my event is cancelled? Can I have a refund or exchange? Do I have to print out my tickets if I have a PDF eTicket?