We want to ensure we deliver the highest level of service to our customers at all times and it's really important that you are satisfied with your experience. If this has not been the case and a mistake has been made, we want to know so we can understand what happened and the nature of the complaint, resolve the problem for you, and to learn from the situation to improve our service for the future.
All complaints will be taken seriously and we aim to ensure we get in contact with you as soon as possible. Just click 'Submit a request', and select "I would like to make a complaint’– this will make sure it reaches the correct team.
- We will acknowledge your correspondence within 7 business days.
- As we sell tickets on behalf of the venue and event organisers we may need to gather more details from them before we send you a full response, this can take up to 28 days.
- If it is not possible to resolve your case within this time we will inform you of what we plan to do and when.