If you have purchased the TicketPlan Ticket Refund Protection, you can claim a refund should you be unable at attend the booked performance due to one of the circumstances outlined in their terms and conditions. You can see the full terms of this HERE

If your booked performance has been cancelled, then there is no need to claim a refund through your Ticket Refund Protection. We will be in touch with detail on how to reschedule your booked performance or receive a refund for the cancelled show. 

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