We’re sorry to hear you can’t make it! Don’t worry – here are your options.

Exchanging to a different date

Wherever possible, we would be happy to look into an exchange to another date of the same show at the same venue. However, please note that as LOVEtheatre is a third-party ticketing agency, all exchanges as subject to availability and the venue’s own terms and conditions, which can be found on the venue’s website. 

To find our more, please see Can I exchange my tickets” 

Gifting the tickets

If you are unable to attend any other performance of the show, or there are no alternative dates to move your tickets to, you are welcome to pass your tickets onto family members or friends to use in your place, unless otherwise stated at the point of purchase. 

There is nothing further for you to do, simply forward your eTickets to the recipient to use on the day. 

Ticket Refund Protection

Did you know that you can protect your tickets by opting into the TicketPlan ticket refund protection program and you'll get a full refund in the event of;incapacity through accident, illness or sickness, severe weather preventing travel to the theatre, or delays due to vehicle breakdowns, plus much more. 

To find our more, please see Can I have a refund?


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