When you receive confirmation that your refund has been complete, it can take between 7 to 14 business days for the funds to reach your account, depending on your payment/bank provider.

If you still haven't had your refund here's what you need to do: 

  • Make sure it's been 7 to 14 business days.
  • Check your junk emails for an email from us.
  • Check whether your payment card has expired or been deactivated.
  • Contact your bank to check whether there is a pending transaction on your account.

If you have followed the checklist above and still haven't had your refund you can "Submit a request". Select "I would like help with an existing booking", enter your details and a member of the team will contact you.


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